Help System > Signature required
If your order is over $500, someone must be present to receive and sign for your order. This requirement is to protect you from thieves who might steal your work.
When someone signs for your order, it is considered delivered and received by you. We will not reprint, redo, or refund the order if you state that you never received the order after the USPS tracking system shows it was delivered and someone signed for it.
If you wish us to send the order without requiring a signature, follow these steps. Please note that if you follow these steps, we will not reprint, redo, or refund the order if USPS shows it was delivered, even if you state that you never received it.