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Help System > I forgot my password

I forgot my password

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If you forgot your password, you must have access to the email address listed in your account in order to get a new one.

The password recovery email we send you expires after one hour.

Forgot your password? Make sure you have access to your email, and do the following.

  1. Click "log in" at the top.
  2. On the log in page, click "I forgot my password" under the "Log in" button.
  3. Enter the email address that's listed on your account. It must be the email address that's listed in your account in order for this to work.
  4. The recovery email is sent immediately. its title is "Indigo Image Lab Password Recovery." Go to your email account and click on the link within the email we sent you. Check your "junk" or "spam" folders for the email. If the email is in your "junk" or "spam" folders, be sure to mark it as "not spam" or "not junk."
  5. Enter the email address in your account, and enter a new password twice, and click "Submit."


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